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Shipping Policy

SHIPPING POLICY

All orders will be shipped to you fully insured.

Payment of all orders is collected in USD/INR.

Deliveries will require the signature of an adult over the age of 18.

Shipments must be made to a physical address and not a P.O. Box.

Under certain circumstances it is possible to have your package shipped to, and held at a local FedEx location. The FedEx location must be fully staffed and able to accommodate holding packages for pick up. When holding a package at FedEx, it is required for the recipient to present photo identification for the package to be released.


SHIPPING INFORMATION

We are pleased to offer our customers FREE Shipping on all orders over 1500. Orders under Rs.1500 will be sent for Rs.90 shipping cost. Saturday delivery is subject to availability based upon your zip code, and is available upon request for an additional Rs.100 fee.


WHEN WILL MY ORDER BE SHIPPED?

To help you plan when to expect your order there is an estimated ship date listed in the product details. Since we make each item to order and do not own stock inventory, the time from order to ship date will vary depending on which specific item is ordered. Once your order is shipped you will receive a shipment confirmation e-mail.

If you place your order before the cutoff time of 3pm IST (Monday-Friday) your order will be processed the same day. For all orders placed on a weekend, holiday, or after 3pm IST (Monday-Friday) your order will begin processing on the following business day.


INTERNATIONAL SHIPPING

All international orders over $999 will be shipped with no additional charge via FedEx / BlueDart / DHL at Priority. Shipping transit times are estimated at seven business days for international orders in addition to lead time for custom clearances. Duties and taxes will be assessed and due to Courier company before the package is released from customs. Custom offices at the destination country require that custom fees, import duties, taxes, and other charges be collected. These additional charges are required for custom clearance and it is recipient’s responsibility to arrange for payment. These fees are collected in the recipient’s local currency and are non-refundable. Please review our chart below to calculate estimated duties and tax rates for your order, be advised that Baxi Jewellers has no control over these charges.

Please note that we reserve the right to refuse shipment to certain countries at our discretion.

FREE SHIPPING ON INTERNATIONAL ORDERS

International orders over $999(Canadian orders over $1299) will be shipped for free via International Standard. Shipping costs reflected on the chart do not include customs brokerage fees and other related tariffs. These fees are the responsibility of the package recipient. If a package is refused and returned to us for any reasons, the customer will be responsible for all incurred shipping fees.

METHOD COST EST. DELIVERY TIME
International Standard Shipping $39 Flat Rate or
FREE with $399 Purchase
5-12 business days after shipping
International Express Shipping $100 Flat Rate 7 business days after shipping

INTERNATIONAL RETURNS & EXCHANGES

For our international customers, we now accept returns and exchanges within 14 days. Please keep in mind you are responsible for the return shipping cost. In the event your package is damaged during shipping, let us know right away so we can file a claim with the carrier. We will either ship you a replacement or issue a refund after the claim is granted.

NOTE: IMPORTER OF RECORD

The recipient is the importer of records and is responsible for complying with all laws and regulations for the destination country. When our customer places an order with ShineYourJewels.com, they authorize our customs broker to act as their agent to clear merchandise and process all applicable duties, fees and taxes.

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