- You have to raise an exchange request within 7 days of receiving the product. You can log in to your account if you already have one or create a new one using the same email id which is used while placing the order. There is an exchange option available and we will arrange for the pick up from your doorstep.
- Once we have it with us, we will ship the replacement product to you within 10-12 working days. Please note ShineYourJewels will arrange for the pick up from your door step.
- Exchange would not be accepted if the product was customized
for you. - If you want to exchange the product you ordered for with another product of higher amount, we would give you a coupon code for the amount of the product you returned. You can use this code while placing order and pay the balance amount on your next purchase.
- If you want to exchange your product with another product of
lower amount, we would ship the product as soon as we receive it and the balance would be given in the form of credit note. - Return or exchange of the exchanged product is not possible.
- No discount will be given on exchange orders.
Silver Jewellery Returns
RETURN POLICY
We are happy to offer a 7 day, no-questions-asked return policy (with full refund or credit) for unused and unworn items. Free return shipping is applicable only when costs do not exceed Rs. 70 and for pincodes covered by our courier partners.
In case charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against customer refund. In case of non-serviceable pincodes, customer is responsible for returning the jewellery to our warehouse and will receive Rs.70 towards shipping charges with their refund.
Please note that we currently do not offer free shipping on international returns.
We have a customer friendly 7 days return & 7 days exchange policy
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at contact@shineyourjewels.com mentioning your Order ID.
We will personally ensure that a brand new replacement is issued to you with no additional cost.
If you do not like the product, you will have to raise a return request from your account. You can log in to your account if you already have one or create a new one using the same email id which is used while placing the order. There is Return / Exchange option available to choose from and we will arrange for the pick up from your doorstep.
Return request will not be accepted through any other medium like email, Facebook / Instagram chat or phone call.
In case due to certain circumstances after raising the return request, you are unable to return the shipment within the time frame no refund would be made. Only credit note would be given.
When you return the product to the courier guy, it is mandatory to take a receipt ( physical or through message). In case of lost shipment we will need the proof of return by you.
Refund would be processed within 4-7 days after the product is received back to our warehouse in Surat.
Apart from condition reserved herein above, the following products
shall not be eligible for return or replacement, viz:
- Any product that exhibits physical damage to the product
- If the product has been ordered with fall.
- If the product is customized for you.
- If the Return or Exchange is requested after 7 days of receiving the shipment.
- If the product is made to order by the customer.
- If the Product tags are Damaged or Removed.
- If the Packaging Box is not Returned.
- If the Product is worn or used.
Exchange Policy:
RETURN SHIPMENT PROCESS
To return your order, please keep the package ready and include the original invoice. Contact our customer care and we will arrange a return shipment for you. For areas where return facility is not provided by our logistics partner, you can use your own partner and ship it to our warehouse. Shipping and handling charges, as well as taxes and duties are not refundable. Please address all returns to:
102(UG), Baxi Jewellers,
Rajhans Ornate Mall,
Nr. Jaani Farsan, Parle Point,
Surat, 395007
Gujarat.